Do yourself a favor and get a KKL cable.
Hex-CAN V2 can never work.
Hex-CAN V1 needs a special driver from here:
https://www.ross-tech.com/vag-com/usb/virtual-com-port.phpAlso, every single time before you want to use it, you need to open VCDS, go into settings, check "Dumb mode" if not already checked, press "Test" button, and then close VCDS again and open the tool.
Why bother with all this when a KKL cable can be had for less than $10 on eBay/Aliexpress.