I have used Vag Eeprom programmer in the past and it is a nice software but I have notice that V1.19 versions around there are something unstable. Seems to me that V1.18 is better. Another trick during my research, tests and usage that makes V1.18 & V1.19 versions works better is to update KKL dll driver to same one used by VCDS Lite, for example. In other words take RT-USB.dll from VCDS directory, copy into Vag Eeprom programmer directory and rename as existing file VAGUSB.dll. That have done wonders with some tricky Clusters and Airbag modules too. Also don´t forget to check USB as port option.
Great info, thanks for sharing. Do you have a link to V1.18?